General Information - Technical Questions

1. How does enabling cookies on my browser help keep the site secure?

Our site is secure, cookies or not. The reason we use browser cookies is to establish and maintain your unique identity over the course of one session. The cookie we place in your browser contains only an arbitrary ID number, and it expires when you log out.

2. Why did the site automatically log me out?

Our online site is designed to log off after 24 hours of idle time.

3. What do I do if I get a system error?

These errors usually occur for only a short time. Please return to our web site and try again later.

4. My page keeps looping back or is not loading?

If you are being looped back to the same page on the order form, or the form is not updating when you make changes, your Web browser may be caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the reload or Refresh button on your browser.

5. What browsers and systems do you support?

We currently support IE6, AOL9 or Netscape6 and higher, Firefox and Safari. We support Windows 2000, Windows XP and Mac OS X operating systems.

6. I don't know if my ad was placed, how can I tell?

Unsure if your order went through? Sometimes an order will be successfully submitted even if you get an error message on the last step. Please check the list of recent orders before attempting to place the order again. Click on the Ads Ordered link under Account Summary.

7. Your home page isn't loading, what can I do?

Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the STOP button at the top of your browser and then clicking Reload or Refresh often solves the problem.

If none of these suggestions solves your problem, please submit a Trouble Ticket. Please include as much information in your message as possible, including:

• What point in the ordering process is causing you trouble?
• If you are receiving an error message, what does it say?
• What items are you trying to order?