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McClatchy Interactive Job Openings

McClatchy Interactive Job Openings


McClatchy Interactive is an Equal Opportunity Employer. All offers of employment are contingent upon satisfactory pre-employment drug test results. Interested persons should send resume to jobs@mcclatchyinteractive.com or apply online.

Associate Product Manager

Updated: 07/02/14
Product Managers are responsible for guiding the strategic development of our web publishing products and services. The future of our publishing solutions is shaped by the product managers’ assessment of our newspaper affiliates and their readers’ needs and the analysis of industry trends and business problems. Product managers talk to product stakeholders, define their needs, prioritize strategic priorities and communicate these needs to the internal product development or customer support team or to external solutions providers through detailed problem statements and business requirements. The ideal candidate will possess the ability to define key priorities for the company out of a diverse range of affiliate requests and internal priorities. They will evaluate and communicate the impacts of potential product features.
Product Managers are also responsible for conducting ROI analysis, Buy or Build Analysis and providing product strategy recommendations. Must be a team player that can work closely with colleagues within McClatchy Interactive and resources in the newspaper markets to ensure priorities are relevant and deadlines are being met. The ideal candidate will have a strong background in the development and management of web-based products and services. The candidate should possess a blend of business and technical savvy and be comfortable working directly with business and advertising managers, newsroom producers and technical engineering teams.

Responsibilities Include:

  • Assess market needs for current and new products and product features.
  • Create the short and long-term product vision and roadmap for our products.
  • Develop product-planning documents.
  • Work with our internal development team to move product enhancements through our agile development process.
  • Work with third-party vendors on product integration and establishing best practices for our newspapers.
  • Assess third-party product initiatives.
  • Educate and champion the practical use of our products.
  • Assist with product marketing and sales collateral as needed.
  • Decisions impact accomplishment of key business goals of not just McClatchy Interactive but the goals and successes of our 29 McClatchy newspapers.

Qualifications:

  • Degree in Marketing, Advertising, Business or similar field or an equivalent combination of education and experience that provides the necessary background and skills to accomplish responsibilities.
  • Basic understanding of the product development lifecycle and agile development methodology.
  • Strong communication, organizational and time management skills.
  • Must work well as part of a team, as well as a fast-paced, and deadline-driven environment.
  • Passionate about story telling through digital media.

Product Manager

Updated: 07/02/14
Product Managers are responsible for guiding the strategic development of our web publishing products and services. The future of our publishing solutions is shaped by the product managers’ assessment of our newspaper affiliates and their readers’ needs and the analysis of industry trends and business problems. Product managers talk to product stakeholders, define their needs, prioritize strategic priorities and communicate these needs to the internal product development or customer support team or to external solutions providers through detailed problem statements and business requirements. The ideal candidate will possess the ability to define key priorities for the company out of a diverse range of affiliate requests and internal priorities. They will evaluate and communicate the impacts of potential product features.
Product Managers are also responsible for conducting ROI analysis, Buy or Build Analysis and providing product strategy recommendations. Must be a team player that can work closely with colleagues within McClatchy Interactive and resources in the newspaper markets to ensure priorities are relevant and deadlines are being met. The ideal candidate will have a strong background in the development and management of web-based products and services. The candidate should possess a blend of business and technical savvy and be comfortable working directly with business and advertising managers, newsroom producers and technical engineering teams.

Responsibilities Include:

  • Assess market needs for current and new products and product features.
  • Create the short and long-term product vision and roadmap for our products.
  • Develop product-planning documents.
  • Work with our internal development team to move product enhancements through our agile development process.
  • Work with third-party vendors on product integration and establishing best practices for our newspapers.
  • Assess third-party product initiatives.
  • Educate and champion the practical use of our products.
  • Assist with product marketing and sales collateral as needed.
  • Decisions impact accomplishment of key business goals of not just McClatchy Interactive but the goals and successes of our 29 McClatchy newspapers.

Qualifications:

  • Degree in Marketing, Advertising, Business or similar field or an equivalent combination of education and experience that provides the necessary background and skills to accomplish responsibilities.
  • 3-5 years software marketing/product management experience.
  • Proven knowledge of the product development lifecycle.
  • Experience working with development teams practicing the agile methodology preferred.
  • Prior experience with a media or publishing company preferred.
  • Savvy in state-of-the-art online technologies and web.
  • Strong organizational skills, with the ability to manage and develop various products at different stages.
  • Strong communication skills, to both internal and external stakeholders.
  • Solid understanding of Internet business models.
  • Must work well in a team, fast-paced, and deadline-driven environment.
  • Demonstrated ability to work with broad range of internal and external constituents.

Staff Accountant

Updated: 07/02/14

Responsibilities:

  • Reconciliation of balance sheet items within 30 days of close.
  • Maintain software maintenance, miscellaneous and A/P prepaid spreadsheets.
  • Create and post adjusting entries to reconcile balance sheet accounts.
  • Perform variance and data analysis as requested by management..
  • Create and post month end journals including prepaids, lease, property taxes, bad debt and any adjusting entries as needed.
  • Assist with external and internal audits as needed.
  • Help identify areas where processes could be streamlined for improved efficiencies.
  • Assist co-workers with research or analysis projects.
  • Assist VP Finance with research/corporate worksheets as necessary.
  • Other duties as necessary.

Member Services Representative

Updated: 05/29/14
The McClatchy Company is a leader in local information and classified services on the Web and in print and helps Internet and newspaper consumers obtain the most accurate, up-to-date and relevant local information and services. McClatchy Interactive develops tools and applications that help drive traffic and ecommerce services to the newspaper Internet properties of the McClatchy Company, the nation's third-largest newspaper publisher, and assists in the management of the organization's partnerships with CareerBuilder and Classified Ventures (Cars.com, Apartments.com, and HomeFinder).

Position Summary:

McClatchy Interactive is in search of Member Services Representative(s) who have experience with Customer Service Call Centers, Inbound and Outbound Sales and eCommerce applications to join our team at our Raleigh facility. They will assist with routine and some out of the ordinary customer queries. They will track each record and follow through on customer inquires which require additional investigation in a timely manner. Work with limited daily supervision, referring unusual problems to a senior customer support representative or a direct supervisor. They will have daily routines which require good judgment and will follow documented processes for managing various customer scenarios. This position is required to sell, transfer, provide information, and offer assistance on all aspects of newspaper services to potential and current customers by telephone, and email. This person should be able to work in changing and sometimes stressful conditions. Typically, applicant has three or more years’ experience in customer support, and two or more years in sales (both inbound and outbound.)

At McClatchy Interactive, the opportunity for career advancement is outstanding. In exchange for your hard work, we offer:

  • Monthly bonus potential for meeting sales goals
  • Raises based upon your performance
  • Professional development opportunities
  • Coaching and feedback to help you further develop your skills

Responsibilities:

  • Effectively handle and resolve advertiser support and technical support issues in a timely manner.
  • Communicate with Manager Client Services Manager about customer complaint trends and determine whether a bug should be filed.
  • Complete designated processes for billing procedures, communication with external teams and communicating with third party partners.
  • Escalate member concerns/issue to Client Services Supervisor quickly.
  • Collaborate with other customer service organizations to resolve customer questions and cross-train on specific topics.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position. Successful candidate will also have a solid knowledge of Internet, E-Commerce technologies and be able to adapt to new technology and changes.

Qualifications:

  • Excellent customer service and sales skills required.
  • Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.
  • Ability to learn and execute marketing/selling techniques.
  • Requires strong interpersonal skills including excellent time management, listening and people skills.
  • Ability to exercise good judgment, aligned with company policies and procedures.
  • Ability to effectively execute conflict resolution techniques.
  • Ability to work in a fast-paced, highly demanding and high stress work environment.
  • Ability to multitask.
  • Must be flexible to work between 9:00 a.m. and 9:30 p.m.
  • Strong verbal and written communication skills, basic math, reading, writing, and organizational skills and problem solving capabilities with strong initiative.
  • Must have pleasant personality and telephone manner and be capable of working independently.
  • Strong critical thinking and problem resolution skills with a "can do" attitude.
  • The ability to adapt well to change.
  • Familiarity with applicable local, state and federal regulations.
  • Experience in Customer Service at a high traffic Internet company preferred.
  • Solid computer, grammar and multi-tasking skills.
  • Typing speed of 40 WPM.
  • Bachelor’s degree preferred, or equivalent experience in related discipline.
  • Bilingual (Spanish and English) must be able to read and write.

Experience:

  • Minimum of two year sales experience preferred with a proven ability to sell.
  • Previous industry and/or call center experience, required.

Preferred Experience:

  • 1 year front end development experience with basic knowledge of the following HTML, CSS, and Javacript.

Technical Project Manager/Scrum Master

Updated: 04/25/14
The technical project manager guides cross-functional teams using Agile methodologies to provide valuable and high quality solutions in pursuit of company objectives.
Acting in the role of Scrum Master, the selected candidate facilitates team information transparency and Agile workflow adoption and improvement. Participates in removing impediments to successful task completion as well as overall team growth. Monitors team milestones and drives transparency by making information and metrics available to team members and external stakeholders. Assists in management of feature and bug backlogs. Manages ticketing system that is used for planning and tracking.

Effectively resolves problems and roadblocks as they occur. Serves as key contact for scrum team members to resolve conflicts and track down information or decision makers. Assists and mentors team members in meeting team commitments and honoring team agreements. Coaches where needed in order to promote better Agile education and understanding within the department and the greater organization. Coordinates and leads Agile meetings and rituals including daily standup, planning, team retrospectives, etc.

Participates, with Product Owners and other stakeholders, in writing business and technical specifications to ensure details are sufficient. Coordinates and assists Product Owners and other stakeholders in release and other long term planning rituals, striving for process improvement where applicable.

Reporting to the VP of Product Development and working alongside others within the company, the technical project manager must maintain an excellent working relationship with members of all departments and our affiliates.

Qualifications:

Education: Preferred
  • Bachelor's degree in a technical discipline is preferred but not required.

Experience: Required

  • Experience in the Scrum Master role for 1-2 years focusing on coaching and guiding teams toward iterative improvement.
  • Practical experience in facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Knowledge of various Agile patterns and techniques .

Special Skills/Licenses/Certifications: Required

  • Knowledge of multiple Agile methodologies.
  • Knowledge or experience with various Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing .

Special Skills/Licenses/Certifications: Preferred

  • Experience in software development life cycle in some capacity (developer, tester, PM, PO).
  • Applicable knowledge of open source and web technologies.
  • Experience in using or creating web CMS applications.
  • Experience with large scale, high availability software .

Email Marketing Product Manager

Updated: 03/19/14
McClatchy Interactive is looking for a skilled Product Manager to develop and manage the roadmap for our company's email marketing products in concert with a comprehensive registration and subscription strategy. The Product Manager will also provide a strategic assessment and benchmark of leading industry email competitors, especially as they compare to emerging communications channels (primarily social media and mobile applications). The Product Manager will work in partnership with key stakeholders to implement email marketing initiatives by proactively suggesting improvements on registration optimization, email template design, campaign objectives (and related metrics), messaging, testing and measurement. This role will also ensure that products that are developed comply with relevant legislation and standards such as CAN-SPAM and Privacy By Design.

Responsibilities:

  • Develop product road map for an evolving Interactive email platform by incorporating outbound & inbound messaging services, as well as mobile capabilities.
  • Collaborate with stakeholders from audience development, editorial, and sales to document and prioritize key product advancements.
  • Translate business requirements into detailed product requirements and lead cross-functional teams through design, development, release, and maintenance.
  • Construct feature gap/capabilities matrix of vendor landscape and develop ROI models based on projected audience growth.
  • Work with internal stakeholders to assess partnerships, beta tests, and pilots; negotiate and close contracts with support of and in coordination with Legal, Business Development, and Technology teams.
  • Manage companywide list cleanup and develop solutions and procedures to grow audience in a healthy, sustainable fashion.
  • Develop monthly email reporting metrics dashboard.
  • Construct comprehensive email marketing playbook with detailed guidance on, but not limited to, sending best practices, list performance, content creation, audience management, accounting procedures, and selling guidance.

The successful candidate will demonstrate the following:

  • A proven track record delivering effective consumer-facing email products
  • Superior attention to detail in developing product documentation and analyses
  • Superior verbal and written communications skills, including precise and effective customer communications, especially for internal customers
  • An ability to think creatively and strategically, with a corresponding ability to execute strategies methodically
  • A balance of business and technical savvy
  • A big-picture vision and the drive to make that vision a reality
  • An ability to work in a fast-paced environment where continuous innovation is required
  • A history of teamwork and successful collaboration with cross-functional teams
  • An ability to work with Technology and Marketing teams in tandem and resolve conflicting needs and objectives between them
  • A composed, poised, and professional demeanor

Required Qualifications:

  • 2-3 years in software product management
  • 3-4 years of experience in email product management (preferably with a media or consumer internet company)
  • A demonstrated ability to translate business partner needs into business and product requirements
  • Excellent oral and written communication skills and an ability to lead others across an organization
  • Excellent presentation skills
  • An ability to analyze quantitatively, problem-solve, and scope product requirements
  • An understanding of HTML design for email is strongly preferred
  • Demonstrable experience as a Product Owner within an Agile development environment

Ad Operations Engineer/Yield Optimization Specialist

Updated: 11/19/13

Special Skills:

Previous experience in digital advertising in media/publishing required. Previous experience in DFP Legacy or Premium, or digital ad-delivery tools required. Previous experience in the digital programmatic/monetization space required. High proficiency in Word, Excel/pivot tables, and PowerPoint. Excellent communication and teamwork skills required. Must be able to work in a fast-paced, high-pressure work environment. Must able to work under fluorescent lights.

Location:

This job resides in Raleigh, NC.

Experience:

Yield Optimization Specialist is responsible for partnering with sales, Digital Revenue, and Ad Operations to maximize revenue generated by McClatchy’s digital properties. This position requires a strong background in ad technology, data analysis and a general understanding of the entire ad-industry ecosystem. This individual should be able to work independently in a fast-paced environment and manage multiple priorities while still managing to pay close attention to detail. Responsibilities include:
  • Execute and oversee day-to-day yield management of all our indirectly sold inventory, including exchanges, networks, RTB and data monetization partners.
  • Identify areas for revenue growth potential and new monetization strategies.
  • Oversee inventory management and forecasting, pricing, and yield optimization to maximize revenue.
  • Manage ongoing network partner relationships -- identify partners, setup and deploy tests, and optimize.
  • Serve as a subject matter expert on all aspects of the campaign processes, RTB, exchanges, ad networks, and campaign management.
  • Deploy and optimize indirect campaigns in ad server (DFP) and SSPs.
  • Manage block lists and all channel sales conflicts.
  • Recommend, refine and develop new reporting for Digital Revenue and Ad Operations..
  • In addition, partner with and act as backup for Engineering and Inventory, and other activities related to Ad Operations – troubleshooting local market ad issues, financial audits, vendor vetting, vendor testing and other duties as assigned. Some off-hour work may be required.
  • Contribute to ad tech development efforts including tagging and infrastructure projects.

Requirements/Skills:

  • 2-5 years of experience monetizing indirect revenue for a media company. Provide achieved revenue growth.
  • Analytics experience with direct, indirect, remnant, audience, and performance advertising.
  • Strong proficiency in MS Excel (Pivot tables, etc.) and other data analysis tools.
  • Minimum of 2-5 years of experience in online advertising / sales operations (ad serving system, sales process and inventory - DFP preferred).
  • Direct experience in online ad serving with rich media, ad trafficking, and network solutions. Experience with 3rd party tags and custom creatives is a plus.
  • Familiarity with Internet protocols, HTML, HTML5, JavaScript, CSS is preferable.
  • Experience with Google products (email, chat, documents, calendars, etc.) is preferred.
  • Highly detail oriented; ability to meet deadlines.
  • Strong analytical abilities.
  • Ability to work independently with minimal supervision.
  • Ability to work highly collaboratively with all levels of employees and management.
  • A mature, self-motivated, and creative individual with a positive and professional attitude.
  • High capacity to operate effectively and accurately within a constantly changing environment.
  • Excellent communication and customer-service skills.

Technical Writer

Updated: 09/23/13
McClatchy Interactive creates, deploys, and maintains software that powers over seventy periodical Web sites, including miamiherald.com, charlotteobserver.com, and newsobserver.com (Raleigh, NC). All of the Web sites are hosted and monitored in enterprise-class data centers.
Additionally, McClatchy Interactive supports all of the Web sites with hands-on technical training, consulting services, and 24/7 customer service.

Job Summary

A technical writer at McClatchy Interactive researches, designs, creates, edits, updates and manages technical documentation for software products and technical procedures. The technical writer will solicit input from subject matter experts throughout the company as well as reviewing design documentation and reference hands-on experience using the software products. The technical writer is responsible for producing and updating software user documentation including release notes, online help text, technical manuals and reference materials. The technical writer is also responsible for internal technical documentation as required for each product and in support of efficient development processes. Reporting to the department manager, the technical writer must be passionate about empowering our user base through timely, accurate product information as well as learning and documenting new technologies.

Major Responsibilities/Activities:

  • Update/create product documentation and release notes regularly.
  • Produce and maintain electronic documents for application end users.
  • Produce and maintain in-product help content.
  • Obtain user feedback on documentation.
  • Maintain relevant areas of the company’s intranet, extranet and wiki.
  • Assist product trainers with content for training program.
  • Devise new ways to deliver information to those who need it, when and where it is needed.
  • Organize & prioritize duties in relation to department goals.

Qualifications

Education: Required
  • BA or BS in technical communication, computer science, related field or an equivalent combination of education and experience.

Experience: Required

  • Three plus years researching and writing software and/or hardware-related documentation.
  • Experience authoring documents in Structured FrameMaker or comparable electronic publishing software; working knowledge of Adobe Acrobat Pro, Microsoft Word and image capture and manipulation software.
  • Experience authoring content in Confluence.
  • Experience working in an Agile environment as part of a team or as a resource for a team.
  • Exceptional communication and interpersonal skills.
  • The ability to understand object–oriented languages, the concepts behind databases, Web-based technologies and IT administration.
  • Demonstrated ability to write with clarity, accuracy, and consistency for appropriate audience.
  • Demonstrated commitment to work collaboratively with a wide range of individuals at all levels of the organization.

Experience: Preferred

  • Experience using document templates, style guides, and writing standards.
  • Experience managing a multi-departmental Confluence installation .
  • Experience with JIRA or similar bug tracking system.
  • Experience with Subversion, Git or similar source code repository.
  • Previous programming experience a plus.

Mobile Support Software Analyst

Updated: 08/22/13
The McClatchy Interactive team has an immediate opening for a Market Services Software Support Analyst to work in our mobile domain. This position is with the fastest growing part of Nation's third-largest newspaper company, their online news. The responsibility for this position includes working with our Newspaper affiliates providing a combination of technical support and software maintenance for the Company's mobile products and web services, and how they integrate with third party smartphone and tablet apps.

Responsibilities:

  • Track work through ticket and project management tools.
  • Troubleshoot mobile issues, debug software, and code solutions.
  • Assist newspaper staff in the use of our mobile products and best practices.
  • Capable of working independently or as part of a team.
  • Deploy apps to Google Play or Apple iTunes store as needed.
  • Demonstrate solid written and verbal communication skills.
  • Serve as on-call support when assigned.

Qualifications

Bachelor’s degree in computer science or related field is required or equivalent combination of education and experience that provided the necessary background and skills to accomplish responsibilities. Ideal candidate is interested in working in technical support and software management, specifically in the mobile domain. Dependable, professional demeanor, and strong communication skills are required.

Experience

Must demonstrate a working knowledge of Linux that includes a using command-line tools to interrogate Apache log files, modify configuration files, investigate system performance issues and debug RSS/Atom syndication files. The candidate should also have basic web skills such as HTML, CSS & JavaScript is required. Familiarity with mobile app development and/or deployment a plus.