McClatchy Interactive is in search of Member Services Representative(s) who have experience with Customer Service Call Centers, Inbound and Outbound Sales and eCommerce applications to join our team at our Raleigh facility. They will assist with routine and some out of the ordinary customer queries. They will track each record and follow through on customer inquires which require additional investigation in a timely manner. Work with limited daily supervision, referring unusual problems to a senior customer support representative or a direct supervisor. They will have daily routines which require good judgment and will follow documented processes for managing various customer scenarios. This position is required to sell, transfer, provide information, and offer assistance on all aspects of newspaper services to potential and current customers by telephone, and email. This person should be able to work in changing and sometimes stressful conditions. Typically, applicant has three or more years experience in customer support, and two or more years in sales (both inbound and outbound.)
At McClatchy Interactive, the opportunity for career advancement is outstanding. In exchange for your hard work, we offer:
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position. Successful candidate will also have a solid knowledge of Internet, E-Commerce technologies and be able to adapt to new technology and changes.
Effectively resolves problems and roadblocks as they occur. Serves as key contact for scrum team members to resolve conflicts and track down information or decision makers. Assists and mentors team members in meeting team commitments and honoring team agreements. Coaches where needed in order to promote better Agile education and understanding within the department and the greater organization. Coordinates and leads Agile meetings and rituals including daily standup, planning, team retrospectives, etc.
Participates, with Product Owners and other stakeholders, in writing business and technical specifications to ensure details are sufficient. Coordinates and assists Product Owners and other stakeholders in release and other long term planning rituals, striving for process improvement where applicable.
Reporting to the VP of Product Development and working alongside others within the company, the technical project manager must maintain an excellent working relationship with members of all departments and our affiliates.
Special Skills/Licenses/Certifications: Required
Special Skills/Licenses/Certifications: Preferred
Bachelors degree in computer science or related field is required or equivalent combination of education and experience that provided the necessary background and skills to accomplish responsibilities. Ideal candidate is interested in working in technical support and software management, specifically in the mobile domain. Dependable, professional demeanor, and strong communication skills are required.